Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the booking of airport transfer services ("Services") provided by 3Sixty Transfers ("we", "our", or "us"), a booking agent based in the United Kingdom, on behalf of its suppliers ("Supplier(s)") who provide transfer services in France. By making a booking with us, you ("Customer" or "you") agree to comply with and be bound by these Terms.

2. Booking Process

2.1 Making a Booking

Bookings for airport transfer services can be made through our website, by phone, or via email. Upon booking, you must provide accurate details of your flight times and numbers, accommodation details, and any other required information (such as child seats/ ski & snowboard carriage).

Where two or more passengers are included on the same booking, the client/ customer/ you purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the Party and accepts these booking conditions on behalf of each member of the Party.

2.2 Booking Confirmation

Once we receive your booking, we will send you a confirmation email with details of your transfer, including the date and time. To you/ client/ customer f you do not receive a confirmation within 24 hours, please contact us immediately.

The confirmation is your ticket. Please make sure that you have a copy to bring with you when you travel, either in paper or digital form.

2.3 Payment

A €100 non-refundable deposit is required at the time of booking (per single/ return transfer) to cover administrative costs. This deposit will secure your reservation and the booking balance must be paid 4 weeks prior to travel. Full payment is required at the time of booking if your travel date is within these 4 weeks. Payment can be made via credit card, debit card and through a secure online platform.

2.4 Booking Amendments and Cancellations

If you need to amend or cancel your booking, you must notify us as soon as possible. Cancellation fees may apply, and these are outlined in section 5 below.

3. Service Provision

3.1 Airport Transfer Service

The airport transfer service will be provided by one of our Supplier(s) in France, and the vehicle provided will depend on the transfer type selected at the time of booking (e.g., private transfer, shared transfer, other transfer).

3.2 Passenger Responsibilities

You/ client/ customer are responsible for ensuring you are at the correct pick-up location at the agreed time. If you are delayed or miss your pick-up, additional charges may apply.

Suppliers reserves the right (and delegates to its drivers the right) to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s). Any person using threatening or abusive language or behavour to a driver or passenger will be asked to leave the vehicle immediately regardless of where it is or the time of day.

Passengers who soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50 euros. This charge is payable immediately to the driver. If payment cannot, or will not, be made, 3Sixty Transfers will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle including any legal fees 3Sixty Transfers/ Supplier incur.

Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Suppliers vehicles, and will be held responsible for any damage caused by the aforementioned minors.

Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. The consuming of food is not permitted on any Supplier vehicle.

Smoking is not permitted in Supplier vehicles.

3.3 Delays

Delayed Flights: In the event that a client/ customer/ you (and/or a member of its Party) is travelling on a flight which is delayed and/or cancelled and any such client/ customer/ you (and/or member of its Party) is travelling on a private Transfer, the allocated driver shall use his reasonable endeavours to wait for such Persons to arrive, provided that, in respect of any flight delay or cancellation which results in the allocated driver having to wait for more than 90 minutes after the scheduled flight arrival time, a charge (regardless of delay) of 25 Euros per hour (or part thereof) per driver shall apply until the delayed Persons meet their allocated driver, unless the allocated driver is required to leave the airport prior to such time, in which case 3Sixty Transfers shall use its reasonable endeavours to place the relevant Persons on the next available transfer at the cost of the client/ customer/ you (and/or a member of its Party), in this case, 3Sixty Transfers will provide a statement letter for the clients travel insurance to cover the cost of a new transfer.

Delayed Suppliers: We and our Suppliers will make reasonable efforts to ensure that the vehicle arrives on time, but we cannot be held liable for any delays caused by factors beyond our control (e.g., traffic, road closures, or airline delays).

3.4 Luggage

You are responsible for ensuring that the correct amount of luggage is specified at the time of booking. If you have excess luggage or oversized items, you must notify us in advance, as additional charges may apply.

All luggage must be clearly labelled with the owners name and destination address. Client/ customer/ you are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Ski and snowboard bags should be declared at the time of booking in order to assist 3Sixty Transfers with the provision of adequate luggage space. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, the Supplier reserves the right to charge an excess baggage allowance, or refuse to transport the items.

4. Liability and Responsibility

4.1 Limitation of Liability

We act solely as a booking agent for airport transfers. Our liability is limited to the services we provide as an intermediary. We are not liable for any damages or losses resulting from the direct provision of transfer services, including but not limited to, delays, accidents, loss of luggage, or any other issues during the transfer.

4.2 Supplier Responsibility

The Supplier is responsible for the actual provision of transfer services, including vehicle condition, driver behaviour, and safety. We do not guarantee the actions of our Supplier but will assist with resolving any disputes or issues that may arise.

4.3 Insurance

We recommend that you arrange travel insurance to cover any potential issues such as cancellations, delays, or accidents. The Supplier Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, client/ customer/ your property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance

5. Cancellations and Refunds

5.1 Client/ Customer Cancellations

If you need to cancel your booking, you must do so in writing (via email or post). Cancellation charges will apply based on the following schedule:

• More than 15 days before travel: Full refund minus a €100 administrative fee.
• Less than 15 days before travel: No refund and a statement letter will be issued upon request for the clients travel insurance.

The client/ customer/ you will receive an email confirming the cancellation.

5.2 Supplier Cancellations

In the unlikely event that the Supplier is unable to provide the service (e.g., due to vehicle breakdown or other unforeseen circumstances), we will offer a full refund or an alternative transfer service at no additional cost to you.

5.3 No-Show Policy

If client/ customer/ you fail to show up at the designated pick-up location at the agreed time, no refund will be issued.

6. Missed Flights

In the case of missed flights forcing a client/ customer/ you to miss their transfer, 3Sixty Transfers will endeavour to meet the new requirements of the client/ customer/ you at no additional cost. Where this is not possible, 3Sixty Transfers will provide a statement letter for the client/ customer/ your travel insurance to cover the cost of a new transfer.

7. Force Majeure

Neither 3Sixty Transfers nor the Supplier will be held liable for any failure or delay in the performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to strikes, weather conditions, natural disasters, political unrest, or other force majeure events.

8. Privacy and Data Protection

We/ 3Sixty Transfers take your privacy seriously and will only collect and use personal data in accordance with our Privacy Policy. By booking with 3Sixty Transfers, you consent to the collection and processing of your personal data for the purpose of arranging the airport transfer service.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms will be resolved through mediation or, if necessary, through the courts of England and Wales. Suppliers Terms and Conditions shall be governed by and construed in accordance with the laws of France and the EU. Any dispute arising out of or in connection with Supplier Terms will be resolved through mediation or, if necessary, through the courts of France and the EU.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, or if you need assistance with your booking, please contact us at:

3Sixty Transfers. 61 Mosley Street, Manchester, United Kingdom M2 3HZ
Email: bookings@3sixtytransfers.com
Tel/WhatsApp: +33 683 97 37 58