Terms and Conditions
In this document the following words and expressions shall have the following meanings:
"3Sixty" will refer to the company 3Sixty
"Client" shall be the person that makes the booking for themselves or on behalf of other persons.
"Party" shall refer to all persons travelling under one single booking
"Passenger" shall refer to a person within a party
"Operator" shall refer to an enterprise that provides transport services via the use of their own vehicles.
A 100 € non-refundable deposit is required at the time of booking (per single/ return transfer) to cover administrative costs. This deposit will secure your reservation and the booking balance must be paid 2 weeks prior to travel.
In the event that your reservation is cancelled due to Covid 19 and under one of the following cases below, a full refund minus the non-refundable deposit/ applicable bank charges or any other similar charges will be made for cancellations up to 48 hrs prior to the first travel date.
Your country of residence/ the country you are travelling from imposes a travel ban to France.
France imposes a travel ban on your country of residence/ the country you are travelling from.
Your country of residence/ the country you are travelling from imposes a nationwide lockdown.
France imposes a nationwide lockdown resulting in the closure of the ski resorts.
*These exceptions do not include any quarantine measures put in place by either France or your country of residence/ the country you are travelling from. In the event that quarantine measures prevent you from travelling with 3Sixty our standard cancellation policy will remain.
3SIXTY reserves the right to refuse any clients entering the vehicle if they are showing any signs of Covid 19 symptoms.
All 3SIXTY/ affiliated vehicles used for transfers will be disinfected before each transfer and hand sanitisers are installed. We insist that clients use the hand sanitiser when entering and leaving the vehicles.
Masks must be worn by both the drivers and clients at all times during the transfer. Children under 9 years old are exempt from wearing a mask.
3Sixty reserves the rights to change/ update these terms and conditions at any time to remain in line with the latest government guidelines involving Covid 19.
Full payment is required at the time of booking unless an alternative arrangement has been made with 3Sixty. 3Sixty will produce written confirmation of the details regarding the booking by email.
Such payment is strictly non-refundable except in circumstances where 3Sixty, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
3Sixty are not licensed to carry single passengers and must always have a minimum of two passengers within the vehicle. If a circumstance arises where a group booking leaves only 1 passenger (due to reasons such as flight cancellations for example) 3Sixty will not be permitted to carry the single passenger to their destination, however 3Sixty will of course use its reasonable endeavours to place the relevant Person on the next available Transfer at no additional cost. Where this is not possible no refund will be given and the single passenger must make alternative arrangements. 3Sixty upon request will provide a statement letter for their travel insurance.
Clients are entitled to cancel their booking by email. In order for 3Sixty to consider any refunds, cancellations must be made by the client at least 14 days before date of travel. In the event of a cancellation by the Client, 3Sixty, at its absolute discretion, may refund the money subject to a deduction of bank and administrative charges. Any cancellations made within the 14 day period leading up to the date of travel will not receive any refund and a statement letter will be provided upon request for the clients travel insurance. The Client will receive an email confirming the cancellation.
Where two or more passengers are included on the same booking, the Client purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the Party and accepts these booking conditions on behalf of each member of the Party.
3Sixty reserves the right to subcontract / out-source Bookings to other licensed transport companies (approved by 3Sixty) to carry out a Client’s journey. When travelling with such company, please be aware that there may be variations in the operating terms and conditions of that company to the provisions of these Terms and Conditions, and accordingly, 3Sixty acts only as agents for that company and in such circumstances such company’s own terms and conditions shall apply and any liability of 3Sixty shall be limited to travel on services provided by 3Sixty only.
The invoice is your ticket. Please make sure that you have a copy to bring with you when you travel, either in paper or digital form.
In the case of missed flights or flight delays forcing a client to miss their transfer, 3Sixty will endeavour to meet the new requirements of the client at no additional cost. Where this is not possible, 3Sixty will provide a statement letter for the clients travel insurance to cover the cost of a new transfer.
The destination and pick-up addresses you have supplied are the addresses to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by email directly with 3Sixty 2 days prior to the date of travel.
All luggage must be clearly labelled with the owners name and destination address. Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag.Ski and snowboard bags should be declared at the time of booking in order to assist 3Sixty with the provision of adequate luggage space. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, 3Sixty reserves the right to charge an excess baggage allowance, or refuse to transport the items.
3Sixty reserves the right (and delegates to its drivers the right) to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s). Any person using threatening or abusive language or behavour to a driver or passenger will be asked to leave the vehicle immediately regardless of where it is or the time of day.
Passengers who soil the interior of a vehicle will be liable to pay a cleaning charge of a minimum of 50 euros. This charge is payable immediately to the 3Sixty driver. If payment cannot, or will not, be made 3Sixty will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning the vehicle including any legal fees 3Sixty incur.
Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the 3Sixty vehicles, and will be held responsible for any damage caused by the aforementioned minors.
Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. The consuming of food is not permitted on any 3Sixty vehicle.
Smoking is not permitted in 3Sixty vehicles.
3Sixty will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. 3Sixty will not incur any liability whatsoever in the event of any delay due to causes beyond its control.
Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, clients property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
3Sixty will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
- accidents causing delays to the vehicle
- vehicle breakdowns
- exceptional or severe weather conditions
- compliance with requests of the police
- deaths and accidents on the road
- vandalism and terrorism
- unforeseen traffic delays
- industrial action by third parties
- problems caused by other customers
- the vehicle being held or delayed by a police officer or government official
- other circumstances affecting passenger safety
If 3Sixty fails for any reason within our control to deliver its passengers to their confirmed destination, 3Sixty will provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by 3Sixty for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
It is the responsibility of the client that all the information on their 3Sixty invoice is correct. 3Sixty accepts no responsibility for misinformation given by a customer that results in either a flight being missed or a driver failing to be at the arrival airport in question to pick-up up a customer(s).
Delayed Flights: In the event that a Client (and/or a member of its Party) is travelling on a flight which is delayed and/or cancelled and any such Client (and/or member of its Party) is travelling on a private Transfer, the allocated driver shall use his reasonable endeavours to wait for such Persons to arrive, provided that, in respect of any flight delay or cancellation which results in the allocated driver having to wait for more than 60 minutes, a charge (regardless of delay) of 25 Euros per hour (or part thereof) per driver shall apply until the delayed Persons meet their allocated driver, unless the allocated driver is required to leave the airport prior to such time, in which case 3SIXTY shall use its reasonable endeavours to place the relevant Persons on the next available Transfer at no additional cost.
Delayed trains: in the case of delayed train transfers, 3Sixty can only guarantee to wait for 30 minutes after the expected train arrival time. If a train is delayed beyond this time, the driver may not be able to wait due to other commitments and the client will be offered a refund less an admin charge of 35 euros. If the driver is able to wait beyond 30 minutes 3Sixty can, at its discretion, make a waiting charge of 20 euros per hour (or part thereof).
Night Rates: For transfers requiring a driver to work between midnight and 6am there is a 45.00 euro supplement per vehicle.
3Sixty shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. Nothing can affect the consumers' statutory rights. 3Sixty’s Terms and conditions are governed by French Law. Any dispute between 3Sixty and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the French courts.